Well, I can honestly say that I have now experienced my first bad day of work.
Coming in, the day didn't have much going for it.
I woke up at around 10:30am (about 6 hours after I finally was able to fall asleep) and was in the shower at about 11. Right before I turned off the water, I was greeted with the loud pounding of an angry family member who wanted to shower in another bathroom. Arguments ensued. I was scheduled to work from noon to 7:30pm, which would prevent me from even being able to go to church.
Strike one for the day.
I got into work 10 minutes late. I had to stop to buy something to munch, since I forgot to eat at home. I jumped onto the floor, which was lightly chaotic. Today was markdown day, so everything was moving and changing prices - which makes for a lot of confusion. There were four of us working, but two were scheduled to peace out at 3:30. I quickly grew tired, we not only had a huge flux of customers with complicated returns and numerous uses of coupons, but I was supposed to be pushing the intake of credit card applications for the company (which on one level, is the hardest part of my job- I don't like pushing people into doing things they aren't certain about). Sadly, I wasn't able to get in a break until the next person came in, which was at four. (*Side note- I am someone who can gauge exactly when I need a break or a rest from what I am doing, I don't get tired without a lot of strain. Today I was definitely strained... like peas.) So I was pretty dang tired when I finally got to go and sit. So tired that I truly felt like crying or something (odd reaction, I know - but my eyes have personalities of their own). Strike two.
Later on in the day, I was able to get off of the registers and work the actual floor - which is where I am most at ease. This is where I encountered the customer from HELL. About half of an hour before our store was scheduled to close, a woman came up to me with a very specific demand (not a request, a demand). She wanted casual pants that she could work in that were like khakis, maybe something with cargo pockets, but they had to be floor length and not too fancy. I showed her the whole long pants we had that were in our main collecting - black trousers. They are actually part of our "wear to work" line, so they came to mind first. NO- they were too dressy. I pointed out that it was summer and that just about all the bottoms we had were short or cropped (it's the nature of the
summer season). No, cropped was unacceptable. I showed her our clearance section, which was the only place that I knew of with floor and ankle-length options. That was where I left her to browse around.
About ten minutes later, I took my second short break and came back out the floor after the store was supposed to be closed. I assisted with a customer phone call and was then called by my boss to help a customer who was looking for jeans. I walked over to the dressing rooms and asked through the door what she was looking for, and suggested a certain brand of jeans that we carry. I then heard the oh-so-patronizing response
"I don't know what that means, I don't know what your talking about, you don't understand what I want." After hearing the impatient voice, I knew I was back with the sour lady again. She walked out of the dressing room and started complaining once more,
"YOU guys don't have what I want, so I tried these on. But do you see how these pants go to my waist - that's what I need. When I wear those other pairs, my ASS FALLS OUT of the jeans. Why can't you have anything customers want?" She went on. I apologized, but told her (for the third time) that our fall selection of denim and other pants would be arriving in a few weeks. She ignored me and started to walk out of the store.
Two feet from exiting, she noticed a few pairs of pants on one rack that resembled what she wanted. She come back yelling,
"WHY DIDN'T YOU SHOW ME THESE?!?!?!?" I explained that those must have slipped our minds, the collection is fairly new, yet popular, and the pants she was looking at were meant to be rolled up - which is why we think of them as cropped instead of full length (forgive me, but it seems to be an honest mistake). I also informed her that I was new and have yet to totally familiarize myself with the entire stock.
"So she sent YOU to help me?" The lady (that resembled a fat-assed red-headed Medusa) turned right around to lay into my boss again.
"You guys did have what I want and NO ONE told me! I've wasted an hour and a half in here!" (Side point- she came in no earlier than 6:30, when our store closed at 7, and it was no later than 7:20 at this point.) My boss conceded that yes, they were full length, but yes- they were also crops - she opened a room for the lady to try the new pants on.
As fate would have it, her ass was too big for the only size we have. (Now, I am not saying that I have a small rear at all, but I would never make someone else's life a living hell because I have bumper issues.) My boss said we could call to another store to get them to check for sizes.
I was the one lucky enough to make the call with her next to me! With this witch breathing down my back, I dialed the number wrong three times (stupid 425 area code - why dial one when you are in the
same area code! Ridiculous!) I finally got a hold of the store I was calling (which was known for holding more stock than my store). I asked them about the pants, and they were all out of the style. The lady then requested I call another store. I called, but this time the store was closed and the staff were busy prepping for new sales and discounts. I thanked them and told the she-devil that they did not have time to check their floor at the moment, since the store was closed. This sent her into another rage.
"WHAT?!?! They don't want to help when a CUSTOMER is calling!!!?!!?!" Once again she turned and shouted at my manager-
"THEY don't want to HELP a CUSTOMER!" (She says this as if they were over there choosing to sit with their thumbs up their butts instead of helping.) My manager, God bless her, finally came up with something to calm her down.
"Why don't you give us your name and number and we will call around tomorrow and find you those pants." "Yes, I would like that."I pulled out a piece of paper and gave it to her to write her information. She shoved it back to me and stormed out of the store mumbling,
"If you just knew your own merchandise I wouldn't have wasted an hour and a half of my life..." We were finally able to close the store, where I would accidentally stay for an extra half hour- thrown off by the time vortex was this lady's need for one pair of pants that she could find much more easily in a less-fashionable place, like Target or something. Sheesh.
That's a big strike three- like a bat in the face.
I guess I have at least gotten a bad customer experience out of the way. Maybe I won't have any more for the rest of the summer. Unlikely, since I do work in "snob square" (I just made that up... I'm so clever.)
Really though, I wonder what makes people like that. Why would anyone think it was appropriate to belittle and degrade someone who is trying to help her? Given, we are trying to help her spend money - but everyone needs clothing, and we like helping people find items that make them feel pretty or comfortable or trendy (in the good way). It is usually fun helping people find a bra that is finally comfortable and supportive, or finding a top that flatters every curve. I enjoy that. I don't get how one could come in so close-minded to a very subjectively stocked store (which is marketed to a younger crowd: women in their 20's & 30's) and cause a ruckus over an item that would be totally out of season and age range (cargo pockets? I firmly believe only guys should be sporting that fashion statement - girls have purses to use). I wouldn't be shocked if she walked in at the end of September looking for a swim suit, shouting that we should have swim wear when it's still warm out.
I really didn't want to let this person (who obviously has some issues of her own) affect me negatively. I really want to have a steel exterior with people like that. Problem is, I am human and I do pick up a lot of stuff off of people - most of the time, it allows me to have empathy for others. This time, it made me want to come home a make myself a drink. Alcohol is never an answer, but it can be delicious.
PS- I never wanted to drink after a day of work last year. Stupid adults. I love the simplicity of kids, even when they are annoying, you know they are trying to be annoying - no ulterior motives.